If you did not raise an invoice in Business Finance Assistant, please follow the steps below to reconcile a customer refund:
- Go to 'Customers
- Open up the relevant customer that you are refunding
- Press 'New Action'
- Select 'New credit memo'
- Add the product or service that you are refunding
- You can email the credit memo to your customer, or download or print it to finalise it
To reconcile the customer refund:
- Go to your Bank Transactions page
- Press 'Split/Attach' to open an expanded view of the transaction
- Press 'Attach/Match Document'
- Select 'Credit Memo'
- Confirm the selection of the credit memo
- Press Done
- Press Confirm
Your Customer screen will show the credit memo for the refund and the original income and your financial reports will reflect the same.
- Press the 'View Customer Statement' link to send the balance to your customer