Sometimes, browser extensions may be enabled on your computer, causing issues with connecting to your bank account.
To resolve this, start by clearing your browser's cache and cookies. This helps applications run more smoothly and enhances browser speed and performance. Afterwards, disable any browser extensions before attempting to connect again. For instance, if you're using Google Chrome, follow these steps:
- Open Chrome on your computer.
- Click on More (the three vertical dots) at the top right corner.
- Go to Extensions > Manage Extensions.
- Turn off the extension you wish to disable.
Alternatively, you can check if extensions are causing the issue by accessing Business Finance Assistant through an 'incognito' or 'private' browser window. This often allows seamless connection to your bank account.
To open an Incognito window in Google Chrome:
- Press Ctrl-Shift-N (Windows) or Command-Shift-N (macOS) on your keyboard.
- Alternatively, click on the menu at the upper right corner (the three vertical dots) and select "New Incognito Window" from the options.
If you're still experiencing difficulties connecting after following these steps, please refer to our articles on reconnecting bank accounts: How can I reconnect bank account(s)? or connecting a Lloyds Bank business account to Business Finance Assistant: How to connect a Lloyds Bank business account to Business Finance Assistant. If the issue persists, contact our support team with a screenshot of the problem and any error messages you encounter.